Over at Patently Apple , Jack Burcher Purcher reports that Apple is applying for a trademark called “Joint Venture.” The trademark application indicates that this will most likely be some kind of new service offering by Apple. Might Apple start providing on-site service just like Best Buy’s Geek Squad? The key clauses in the patent application seem to indicate this just might be the case: “International Class 037: Maintenance, installation and repair of computer hardware, computer peripherals, computer networks, and consumer electronic devices; information, advisory and consultancy services relating to all the aforesaid.” “International Class 042: Technical support and consulting services pertaining to computer hardware, computer peripherals, computer software and consumer electronics; troubleshooting and computer diagnostic services for computer hardware, computer peripherals, computer software and consumer electronic devices; consulting services in the field of selection, implementation and use of computer hardware and software systems for others.” Would this be a good thing for Apple customers? Certainly being able to purchase additional on-site services directly from an Apple Store would be convenient. The Geniuses stay locked behind the bar (pun intended) and Apple relies on independent third-party sources who are often part of the Apple Consultants Network (ACN) or Apple Authorized Service Providers (AASP) to provide on-site service to Apple’s customers. For many of them, paying Apple directly to set up their Xserve or Airport Extreme may be a great idea and would be consistent with the offerings of big PC companies that provide end-to-end support for larger installations. Joint Venture members would be people trained by Apple, and specializing in Macs (unlike Best Buy’s on-site squad).



